Refund and Returns

At Algo Store, customer satisfaction is our top priority. To ensure a reliable shopping experience, we offer a clear refund and return policy for our software products. Please read the conditions below carefully.

1. Right to Refund and Return

Since our software products are delivered electronically and available for immediate use, physical returns are not possible. However, under certain circumstances, you may request a refund:

  • If the incorrect license or version of the product is delivered.
  • If the software does not function or has a technical issue that cannot be resolved by us.
  • If the software does not match its description or fails to perform the advertised functions.

2. Refund Conditions

Refund requests must be made within 14 days of purchase. Upon receiving your request, we will review it based on the following conditions:

  • The product must not meet the advertised specifications. If there is an issue with the software not matching its description, our technical support team will contact you to resolve the problem. A refund will be issued if the problem cannot be fixed.
  • A full refund may be provided if the software has not been used or the license key has not been activated.
  • Refunds will not be issued if the software has been misused, copied, or distributed.

3. Return Process

As our software products are digital, there is no physical return process. However, to initiate a refund process, please follow these steps:

  1. Submit a Refund Request: You can send your refund request via email to [Email Address]. Please include your order number, purchase date, and a detailed description of the issue you are experiencing.

  2. Review Process: Your request will be reviewed within 3-5 business days, and we will inform you of the outcome. If there is a technical issue, we will first offer solutions to resolve the problem.

  3. Refund Process: If the refund is approved, it will be processed via your original payment method. The refund may take 7-10 business days to reflect in your account, depending on your bank or payment provider.

4. Special Circumstances

  • Discounted Products: Refunds will not be provided for discounted or promotional products.
  • Custom Software Orders: Custom software solutions tailored to your specific needs are not eligible for refunds as they are personalized products.

5. Support Services

If you encounter any issues with the software you purchased, our technical support team is here to assist you. We recommend seeking technical support before requesting a refund to resolve any problems.

6. Your Legal Rights

This policy is designed to comply with your consumer rights. Depending on your country of residence, you may have additional legal protections. Your legal rights as a consumer remain intact in all cases.